ORDERS
Can I add something else or edit my order after it’s placed?
We are not able to edit items to orders that have already been submitted. This is a security feature to protect your credit card transaction. Our system does not store your credit card on file; therefore, extra items cannot be added to or removed from an order. We are also unable to combine orders together after they have been placed to qualify for free shipping.
Please double check that your cart is complete and accurate before making your purchase, as all sales are final.
Can I cancel my order?
Because orders are processed and shipped so quickly from our warehouse, we cannot cancel orders.
Please double check that your cart is complete and accurate before making your purchase, as all sales are final.
Can I send a note with my order?
At this time, we are unable to include any notes in orders.
I am sending a gift, will there be an invoice included?
Because so many of our customers send items as gifts, we do not include a packing slip in our orders. We encourage you to take a screenshot of any order information that you may need after checkout before exiting out of the window.
If you are needing an invoice that lists pricing and payment, please reach out to info@thedailygraceco.com
Do you offer custom designs?
We do not offer custom designs for individual products.
If you are interested in a custom design for a bulk order of 100+ items, please reach out to info@thedailygraceco.com with concept ideas – these are limited to minor tweaks of existing designs, and not a complete new concept.
PLEASE NOTE: There are no guarantees on submitting concept ideas or bulk order requests.
Do you offer bulk discounts?
Yes, we do offer bulk discounts when purchasing 25+ of a single item. However, bulk rate discounts will not apply on top of or in addition to the pricing of items that are already on sale or promotion.
For pricing information, please email us at info@thedailygraceco.com and include details on the product(s) and quantity you'd like to purchase.
Do you offer Gift Cards?
Yes! Gift Card amount will start at $10 minimum. You can find them here!
I received a damaged or broken item…what do I do?
Damaged or broken products must be unused and reported within 2 weeks of delivery to be replaced, free of charge. We encourage you to open your packages when you receive them to ensure the quality of each product.
Please email us at info@thedailygraceco.com and be sure to include:
- Your Name
- Order Number
- Photos of the damaged product, as well as the shipping container.
INTERNATIONAL ORDERS: If an item is damaged, your purchase will be refunded, not replaced.
Please email us at info@thedailygraceco.com and be sure to include:
- Your Name
- Order Number
- Photos of the damaged product, as well as the shipping container.
SHIPPING
Can I change my shipping address for the order?
We are not able to edit shipping addresses on orders that have already been submitted.
Please double check that all shipping and billing information is accurate before making your purchase, as all sales are final.
My address was incorrect and now my order is being Returned-to-Sender?
If an item is Returned-to-Sender due to an incorrect or undeliverable address, you as the customer will be responsible for the cost of reshipping the item.
If you received an email that your order was Returned-to-Sender and wish to cancel the order at that time, the total minus the original shipping costs, will be refunded.
If you wish to re-ship a returned order, you will be responsible for any reshipment costs.
Please double check that all shipping and billing information is accurate before making your purchase.
What is typical shipping time?
We ship orders Monday-Friday. Our typical processing time is 5-7 business days, with an additional 5-7 business days for delivery. Processing and shipping times may vary due to busy seasons and product launches.
PLEASE NOTE: Shipping carriers will transfer items between each other (UPS to USPS, DHL to USPS, etc.) This would also cause a delay in arrival.
While we always strive to ship out orders as quickly as possible, please allow up to 2 weeks for delivery from order date. If you still have not received your order, please email us at info@thedailygraceco.com and include your name and the order number in the subject line.
Do you ship internationally?
YES, we ship worldwide! Please allow additional processing and delivery time, as these packages will need to go through customs, and shipping times will vary.
PLEASE NOTE: All of our products will be viewed and purchased online in US dollars.
The customer is responsible for all duties and customs, as these vary from country to country. Please contact your customs office in regards to duties, customs, taxes, etc.
My order is over $75, but I was not offered Free Shipping?
*Please note that International orders do not qualify for free shipping at this time.*
Orders that are $75 USD pre-tax and after discounts will be given the option to select “Free Shipping” as their shipping method during checkout. (Gift Cards do not count toward the $75 minimum.)
EXAMPLE: Your subtotal may be $85, but if you have a 20% off coupon, that would reduce your subtotal to only $68 and you would no longer qualify for Free Shipping.
EXAMPLE: You may have a $50 Bible in your cart, and a $30 Gift Card. Since Gift Cards do not count toward the $75 minimum for Free Shipping, you are still short $25.
EXAMPLE: Your cart's total is $80, but $8 of that is your shipping charge. This means your subtotal is only $72 and still short of the minimum for Free Shipping by $3.
NOTE: The blue banner at the top of the website page will count down the dollar amount you need to qualify for Free Shipping as you add items to your cart!
Do you ship to PO Boxes?
Yes, we do have the option to ship to PO Boxes, which majority of the time will be shipped via USPS or DHL.
We encourage you to use a physical address when possible, to avoid further processing and shipping delays that may occur.
What are your current business hours?
Shipping hours are Mon-Fri 7 am - 3 pm EST
While we always strive to ship out orders as quickly as possible, depending on peak times and seasons, orders placed after 11 am EST during the week are subject to be processed in the 1-3 following business days.
Customer Service Hours Mon-Fri 8 am - 5 pm EST
Please allow 1-3 business days for email responses; if this is urgent, we recommend utilizing the Live Chat feature on our website that is available Mon - Fri 8 am - 5 pm EST
How long will it take for my order to arrive?
We ship orders Monday-Friday. Our typical processing time is 5-7 business days, with an additional 5-7 business days for delivery. Processing and shipping times may vary due to busy seasons and product launches. Shipping carriers will also transfer items between each other (UPS to USPS, DHL to USPS, etc.), in which this would also cause a delay in arrival.
While we always strive to ship out orders as quickly as possible, please allow up to 2 weeks for delivery from order date. If you still have not received your order, please email us at info@thedailygraceco.com and include your name and the order number in the subject line.
- For Domestic Orders we use:
- DHL Expedited Service
- USPS Priority Mail
- UPS Surepost
- UPS Ground
- For International Orders we use:
- DHL
- USPS First Class International
- USPS Priority International
- UPS Standard (Canada and Mexico)
- UPS Worldwide Expedited (Worldwide)
INTERNATIONAL ORDERSPLEASE NOTE: Please allow additional processing and delivery time, as these packages will need to go through customs, and shipping times will vary. The customer is responsible for all duties and customs, as these vary from country to country. Please contact your customs office in regards to duties, customs, taxes, etc. Once your order leaves our warehouse, it may take anywhere from 2-8 weeks for your shipment to arrive, depending on where you live and your country's custom's policies.
RETURNS
Return Policy
All sales are final. We do not accept returns.
Please read all product descriptions carefully and thoroughly before purchasing. Should you have a question about an item, contact us at info@thedailygraceco.com and we will gladly answer your questions about a product prior to purchasing.
Refused shipments are subject to a restocking fee – please contact us for more details.
Price Adjustment Policy
We do not offer Price Adjustments on previously purchased merchandise.
The Daily Grace Co. offers different promotions and pricing weekly, and we encourage you to sign up for emails and follow us on social media to know which discount is happening, and the final hours it is going on!
MISCELLANEOUS
Is The Daily Grace Co. able to donate products for reviews, auctions, or giveaways, or sponsor my event?
We are happy to consider a donation for your event! While this is not a guarantee, please email us at info@thedailygraceco.com with the following information:
- Your Organization's name
- The event/donation information (including the date you would need the donation by)
- Copy of your 501 c3 form
What are your current business hours?
Shipping hours are Mon-Fri 7 am - 3 pm EST
While we always strive to ship out orders as quickly as possible, depending on peak times and seasons, orders placed after 11 am EST during the week are subject to be processed in the 1-3 following business days.
Customer Service Hours Mon-Fri 8 am - 5 pm EST
Please allow 1-3 business days for email responses; if this is urgent, we recommend utilizing the Live Chat feature on our website that is available Mon - Fri 8 am - 5 pm EST
Does The Daily Grace Co. have a rewards program?
Yes! The Daily Grace Co. does have a rewards program.Learn more here!
I’d love to work for TDGC! How do I apply?
We are so encouraged that you would like to join our DREAM TEAM! Please find out more information about our careers and current openings HERE.
Is the Women’s and Men’s content in the studies the same?
Our mens and womens studies contain the same content, but the main difference is in design and photos. The majority of our studies are written by women, but we do have a male Director of Content that helps oversee all projects. We seek to align with Scripture in everything we do, research books and commentaries that will be helpful for the study process, and use multiple resources to help ensure we are faithfully representing the biblical text.
What translations does TDGC use?
We love the ESV and CSB versions because they were translated by teams of Bible scholars who desire to communicate the original truths of Scripture as closely as possible, and are also readable and accessible for all audiences!
DIGITAL DOWNLOAD CODES & THE DAILY GRACE CO. APP
What is a Digital Download App Access Code?
A Digital Download App Access Code is the code you can receive to unlock a study in our The Daily Grace Co. App! Once you begin a study on the app, you’ll be able to easily track your progress on the study, and get involved with daily discussion with other App community members!
You will receive this App Access Code for free when you purchase a physical copy of the study in our online store – you also have the option to purchase studies right from our App!
How do I add an App Access Code to my cart?
When you add a physical copy of the study to your cart, you will see a pop up that says “CLAIM YOUR FREE DIGITAL DOWNLOADS NOW”
Select “Add all to cart” to claim the App Access Code(s)
In your shopping cart, you should see the Digital Bonus with the Price at $0.00 with the message: Buy a Bible Study, get the digital version free! -$20.00 underneath it.
PLEASE NOTE: Not every study will have an App Access Code
Why is it charging me for an App Access Code?
When viewing your shopping cart, if you remove a physical bible study for any reason, the Digital Download App Access Code will remain in the cart, and will default back to the full price of $20.00.
You will only receive the Digital Download App Access Code for free if you also have the study in your cart (if you deleted the physical study on accident, you will need to re-add both the physical and digital versions again to receive the code for free)
Please be sure when viewing your shopping cart, you see the Digital Bonus with the Price at $0.00 with the message (Buy a Bible Study, get the digital version free! -$20.00) before processing your order. Otherwise, you will be charged for those codes.
Please email us at info@thedailygraceco.com or utilize our Live Chat feature prior to purchase if you see you are being charged for a study when you have also placed a physical study in your cart.
How do I access my App Access Code?
First, make sure you are on a device that opens up PDF files.
Then, click on the link provided in the email that says "Your Daily Grace Co. downloads are here!" (be sure to check your spam folders as well).
This will pull up a PDF that has pink text at the bottom. This is your App Access Code that you can input into the Daily Grace App!
How do I unlock a study in the App?
When you're in the Daily Grace App, click the "Studies" tab at the very bottom
Then click the pink button that says "Add a Study"; select the study you have a code for, and then towards the top of the page, you will see pink, bold text that says "Unlock with a code today".
When you select that, you will be able to enter your code!
How do I login to the app?
To login to our Daily Grace app, you will need to create a new login and password specifically for the app (the login to the website does not carry over since it is run on a separate platform).
My email address/password is not working to login to the app; what do I do?
If you have a login account on our website for placing orders, this information will be different from the login information you have for our Daily Grace App.
Please verify that you are not trying to log into the app using the same login email and password that is used for your account on our website – if there is still a login issue and you need a password to be reset, please email us at info@thedailygraceco.com
COUPONS, PROMO CODES, AND SALE PRICING
What types of promotions, sales, and discounts does The Daily Grace Co. offer?
The Daily Grace Co. offers different promotions and pricing weekly, and we encourage you to sign up for emails and follow us on social media to know which discount is happening, and the final hours it is going on!
We also have our Daily Grace Rewards Program where you can earn points to redeem later on for exclusive perks and rewards. For more information on the program, check it out HERE!
Can I use more than one coupon/promotion code?
Coupon codes are limited to one code per order.
If you choose to place multiple orders using different codes/promotions, your orders will not be able to be combined and shipped together by our warehouse.
Can I apply my coupon or rewards points from today on a previous order I placed?
We do not offer Price Adjustments on previously purchased merchandise.
For Rewards, once you redeem your reward through your account you will receive a discount code for your reward via email (as well as instantly on your account panel) that you can then use on your next purchase.
TAX EXEMPT & WHOLESALE
How do I place a Tax-Exempt order for my church or organization?
We are excited to announce that we are now creating tax exempt customers in our system, so that taxes will automatically be deducted from orders on our site! Please follow the steps below to create your tax exempt account for future orders.
1. Apply for sales tax exemption at this link (https://thedailygraceco.com/pages/wholesale-application). Please use an email that is designated only for your church or nonprofit organization. Only tax-exempt organizations will be considered.
2. We will approve your application in approximately one business day.
3. Once you receive your approval email, please activate your account through that email. Then, create an order on our website and your taxes will be automatically removed.
How do I place a Wholesale Order?
We are pleased to have our products in shops all over the country! Although not every application is guaranteed to be accepted, this does include online shops, as long as you have a valid tax-exempt form. At this time, we are not accepting wholesale applications from international businesses.
PLEASE NOTE: Wholesale website pricing is set and does not reflect the current sale or promotional pricing you see on our retail website. Please email us at info@thedailygraceco.com for specific questions regarding Wholesale pricing and process.
If you would like to fill out our Wholesale Application: CLICK HERE.
WAREHOUSE SALE
Where do I learn more about the Semi-Annual Warehouse Sale?
When ordering during a warehouse sale,WAREHOUSE SALE FAQs apply
Click Here to learn about The Daily Grace Co. Semi-Annual Warehouse Sale.