Seasonal Customer Delight Associate

Cultivate What Matters is a multi-faceted, multimedia and retail company based in Chapel Hill, NC driven by a mission to help women think bigger and live more purposeful lives. We are currently seeking a welcoming and capable seasonal Customer Delight Associate. This is a part-time, short-term role local to our Chapel Hill, NC office with the possibility for continued hours in the future.

As a Customer Delight Associate, you’ll be one of the first points of contact for our brand. In our fast-paced buying cycles, you’ll be expected to not just meet our customers’ needs, but anticipate them. You’ll be expected to learn the expectations and desires of our audience in order to best communicate with them. Additionally, our Customer Delight Associate must be capable of independent work and decision-making with our core values always at the top of his or her mind, including having a servant’s heart.

Job Description & Responsibilities:

  • Customer service correspondence via social media and email with an enthusiastic and generous voice
  • Problem-solving for customers in innovative ways that continue to WOW them
  • In-office order shipping, packaging, and management

The person most fit for this position:

  • Must be local to our Chapel Hill, NC office and capable of working in the office as needed
  • Must be able to lift at least 50 pounds
  • Embodies our core values
  • Has a passion for goal setting
  • Has a knowledge of our brand and a heart for our mission
  • Has extraordinary people skills (email and in-person)
  • Has a joyful spirit and thrives on “situation solving”

Of course, we’re also looking for a team member who is well-spoken, has a great grasp of grammar, is a creative problem-solver, is self-motivated to learn, and is enthusiastic, energetic, and a team player!

This is a seasonal position for October 2018, November 2018, December 2018, and January 2019, with the possibility for continued hours in the future. This is a part-time position (approximately 20 hours/week) at $15/hour. Hours will be set by the Cultivate team within normal business hours.

Please note: we are not considering remote candidates at this time.

To apply, fill out our application. Application deadline is August 24th.


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