Frequently Asked Questions
+ When should I expect to hear back from you via chat or email?
+ Can I place a wholesale order?
+ Have a question about how we're handling the supply chain and delays?
Along with many other retailers, we’ve experienced a tumultuous year trying to manufacture and deliver your favorite intentional tools. The global supply chain cannot seem to catch a break - the list of things on the worldwide “shortage” list (containers, trucks, paper, space in port, oh my!) continues to grow.
We hope you know how much we appreciate your patience, grace, and understanding as we navigate this season. Please know that our team is working tirelessly to improve timelines and ensure you receive your products as quickly as possible! Do not hesitate to reach out with any questions at any time.
+ I'm having some tech issues. Can you help me?
+ I’m new to Cultivate. Where do I start?
First of all, welcome to our community! We are so honored to have you here, and we’re going to walk with you every step of the way.
Is there something in your life you want to do? Then PowerSheets are for you! The PowerSheets® Intentional Goal Planner has helped more than 50,000 women all over the world grow new habits, set life-giving routines, and deepen connections with the people they love. If there’s something you want to change in your life or a dream (big or small) you want to pursue, you’re in the right place. You'll love PowerSheets —it’s the most popular and results-backed goal planner, ten years running!
Are you looking to get into the Bible each day? Then Write the Word journals are for you! Each journal has a theme and contains about 75 unique scripture verse selections that build on that theme. In each two-page spread, you'll have space to write out the day's verses in your own handwriting; to choose a word for the day; and to journal a prayer, what the day's reading is teaching you, thoughts on your day, or whatever else is on your heart.
Billing & Payment
+ Can I login to see my previous orders?
Cultivate Your Year Live
+ What's the difference between Cultivate Your Year Live and Goal School?
+ I need to gift a Cultivate Your Year Live ticket to someone. Can you help?
Yes, of course! So grateful you let me know. Simply fill out this form and we'll make sure you or your gifted user gets access to Cultivate Your Year Live within 2-4 business days. Can't wait to have you tune in with us later this year!
+ What is Cultivate Your Year Live?
Great question! Cultivate Your Year Live is a one day, virtual event where we show you how to dig into your PowerSheets. PowerSheets creator, Lara, walks you through guided prompts, responses, and tips and tricks to help you uncover what matters most as you prepare for 2022.
+ I was gifted a set of PowerSheets. Can I still get access to Goal School?
+ How do I get signed up for Goal School?
Great question! If you purchased a set of PowerSheets, you'll receive an email from us to get your account set up. Sometimes it sneaks in your junk or spam folder, so be sure to check there!
If you were gifted a set of PowerSheets, we'd love it if you send in an email to us. We'll send you a form to get your account transferred and set up!
If you need some extra assistance, email us at firstname.lastname@example.org and we'll be happy to help!
+ I can't login to Goal School. Can you help?
+ Do you still offer downloadable Wildcard pages?
+ What is Goal School?
Goal School includes all the best PowerSheets resources in one place, including the PowerSheets Prep Work videos, weekly Tending List Tuesday recordings, free Wildcard Page downloads, bonus resources (!!), and more! In this new membership, you'll make progress on your goals and get the most out of the powerful tool you've invested in! Goal School enrollment is included (for free!) with your PowerSheets® purchase. You’ll receive login information just a few hours after making your purchase.
+ I've been tracking my package, and it hasn't moved in several days. What should I do?
+ Can I get a bulk discount?
Email us at email@example.com for a custom code!
Just let us know which product you would like, the quantity, and your shipping address.
If you'd like to order more than 10 of the same product, we can discuss a custom discount just for you!
+ Do you offer payment plans?
+ My package says its been delivered, but I don't see it. Can you help?
Check in all the cracks and crevices around your front door (mailbox, back door, garage, etc!)--sometimes those delivery friends get creative!
Touch base with neighbors to ensure the delivery man or woman didn't happen to leave the package at the wrong doorstep.
Check your tracking number with your carrier to see if they can provide you with an updated status.
- Finally, wait a few days in case there is a lag between tracking and the actual delivery!
+ Can I pickup my order from Cultivate HQ?
+ Why is international shipping so expensive?
+ Can I use a discount code on bundles?
+ Do you include duties and taxes?
Great question! After receiving some feedback from our international community of friends, we've made some updates to our international shipping rates. Given that our customers wanted to pay duties and taxes upfront, we adjusted shipping rates to ease the checkout process.
At checkout, you'll see prices that include estimates for duties and taxes for USPS. For FedEx, you'll get actual duty and tax quotes that will allow you to pay in advance. In the past, we have not included the cost for duties and taxes which is likely why the cost looks significantly higher than in past years.
We hope you know how grateful we are to have customers like you all over the world! We will continue to do all that we can to make your experience with us better and better.
+ How can I track my package?
Great question! We'll send you a shipping confirmation email as soon as your order ships out, and you should find a tracking link and number in that confirmation email. Typically, most orders with standard shipping arrive within 6-8 business days during normal business seasons.
If you need help tracking your package, we'd be happy to look it up for you at firstname.lastname@example.org!
+ Can I return or exchange my goodies?
Great question! At this time, we're a small business, and we aren't equipped to manage and process returns or exchanges. With this in mind, we don't offer returns or exchanges unless the product is damaged. If there is any damage to your order, we'd be happy to investigate this with you and move forward with options at email@example.com.
Though we don't offer returns or exchanges, we try to delight and surprise our customers in other ways!
+ Can I change my billing address?
+ Can I get free shipping?
+ When will my order ship?
+ I was gifted a set of PowerSheets. Can I still get access to Goal School?
+ Can I see the inside pages of PowerSheets?
Of course! You can see the goodness inside in the middle of our collection guide here.
+ How do I use PowerSheets?
We love your question here! The short answer is: dig in! As you open your PowerSheets, you’ll find several pages of prep work. These have prompts to help you reflect on what matters most to you. After your prep work, PowerSheets move into 12 months of goal-setting worksheets that make your goals a reality. Plus, we guide you every step of the way!
Every PowerSheets purchaser receives access to Goal School, which is our cultivating coaching platform. In Goal School, we have videos, resources, downloads, and more to help you dig in to your PowerSheets with clarity and focus.
+ What are PowerSheets?
We are so glad you asked! PowerSheets walk you through a three-step proven process to uncover the right life goals and short-term goals, then move into 12 months of goal-setting worksheets to make your goals a reality—and it's all based on research! There's expert goal coaching on every page, too, to keep you motivated and on track.
Our 2022 collection is available now, and we’re so excited for you to shop with us!
Write the Word Journals
+ What Bible translation is Write the Word?
+ What is _______ Write the Word journal about?
+ How do I choose a Write the Word journal?
With our growing collection of Write the Word journals, we've gotten this question more and more (which we're so glad!). We've put together a list of suggestions below:
- For the mama with a new baby: Contentment, Worship, Confidence
- For the mama of little ones: Joy, Blank or Choose Your Own, Refresh Your Mind
- For the mama of teens: Hope, Renewal, Wisdom
- For the mama of young adults: Contentment, Blank or Choose Your Own, Worship
- For someone struggling with infertility: Hope, Joy, Renewal
- For your kiddos' teacher: The Garden, Joy, Wisdom
- For someone brand-new to her faith: Faith, Confidence, Wisdom
- For someone diving back into her faith: Renewal, Hope, Faith
- For the college student: Worship, Confidence, Refresh Your Mind
- For someone experiencing grief: Hope, Worship, Renewal
- For someone in a season of transition: Contentment, Joy, Renewal
- For a prayer warrior: The Garden, Worship, Blank or Choose Your Own
- For your mother-in-law: Joy, The Garden, Wisdom
- For your grandmother: Worship, The Garden, Blank or Choose Your Own
- For someone struggling with her purpose or calling: Hope, Confidence, Wisdom
- For a newlywed: Joy, Blank or Choose Your Own, Confidence
- For someone celebrating an anniversary: Joy, Worship, Blank or Choose Your Own
- For someone who's always pouring out for others: Renewal, Forgiveness, Confidence
We'd highly recommend reading this blog post for a brief description of each Write the Word journal and its applicable life situations if you'd like to learn more!