ORDERS

Can I add something else or edit my order after it’s placed?

We are not able to edit items to orders that have already been submitted. This is a security feature to protect your credit card transaction. Our system does not store your credit card on file; therefore, extra items cannot be added to or removed from an order. We are also unable to combine orders together after they have been placed to qualify for free shipping. 

 Please double check that your cart is complete and accurate before making your purchase, as all sales are final.

Can I cancel my order?

Because orders are processed and shipped so quickly from our warehouse, we cannot cancel orders. 

Please double check that your cart is complete and accurate before making your purchase, as all sales are final.

Can I send a note with my order?

At this time we are unable to include any notes in orders.

I am sending a gift, will there be an invoice included?

Because so many of our customers send items as gifts, the packing slip included in your order will not include prices. We encourage you to take a screenshot of any order information that you may need after checkout before exiting out of the window. 

If you are needing an invoice that lists pricing and payment, please reach out to orders@cultivatewhatmatters.com

Do you offer Gift Cards?

Yes! Gift Card amount will start at $10 minimum.

I received a damaged or broken item…what do I do?

Damaged or broken products must be unused and reported within 2 weeks of delivery to be replaced, free of charge. 

We encourage you to open your packages when you receive them to ensure the quality of each product. Please email us at orders@cultivatewhatmatters.com and be sure to include: 

 • Your Name 

 • Order Number 

 • Photos of the damaged product, as well as the shipping container. 

 INTERNATIONAL ORDERS: If an item is damaged, your purchase will be refunded, not replaced. Please email us at info@thedailygraceco.com and be sure to include: 

 • Your Name 

 • Order Number 

 • Photos of the damaged product, as well as the shipping container.

Do you offer wholesale orders?

We are currently accepting wholesale orders through Faire! Please check out our Faire Profile if you would like to place a wholesale order! We are so grateful to partner with other businesses in this way!

SHIPPING

International Shipping

International orders do not qualify for free shipping. Only domestic orders of $75 or more are eligible. 

Can I change my shipping address for the order?

We are not able to edit shipping addresses on orders that have already been fulfilled and shipped. If your order is unfulfilled, please reach out to our Customer Delight team with the correct shipping address through our Chat feature Monday-Friday, 8am-5pm EST to see if the address can be updated. Please double check that all shipping and billing information is accurate before making your purchase, as all sales are final.

My address was incorrect and now my order is being Returned-to-Sender?

If an item is Returned-to-Sender due to an incorrect or undeliverable address, you as the customer will be responsible for the cost of reshipping the item. 

If you received an email that your order was Returned-to-Sender and wish to cancel the order at that time, the total minus the original shipping costs, will be refunded. 

If you wish to re-ship a returned order, you will be responsible for any reshipment costs. 

Please double check that all shipping and billing information is accurate before making your purchase.

What is typical shipping time?

Our current processing time is 5-7 business days, with an additional 5-7 business days for delivery. Please know our team is working hard to ensure your package arrives safely and as quickly as possible. Thank you for your understanding as this is our busiest time of the year.

PLEASE NOTE: Shipping carriers will transfer items between each other (UPS to USPS, DHL to USPS, etc.) This would also cause a delay in arrival. 

 While we always strive to ship out orders as quickly as possible, please allow up to 2 weeks for delivery from order date. If you still have not received your order, please email us at orders@cultivatewhatmatters.com and include your name and the order number in the subject line.

Do you ship internationally?

YES, we ship worldwide! Please allow additional processing and delivery time, as these packages will need to go through customs, and shipping times will vary. 

PLEASE NOTE: All of our products will be viewed and purchased online in US dollars. The customer is responsible for all duties and customs, as these vary from country to country. Please contact your customs office in regards to duties, customs, taxes, etc.

Do you ship to PO Boxes?

Yes, we do have the option to ship to PO Boxes, which majority of the time will be shipped via USPS or DHL. 

We encourage you to use a physical address when possible, to avoid further processing and shipping delays that may occur.

What are your current business hours?

Shipping hours are Mon-Fri 7 am - 3 pm EST While we always strive to ship out orders as quickly as possible, depending on peak times and seasons, orders placed after 11 am EST during the week are subject to be processed in the 1-3 following business days. 

Customer Service Hours Mon-Fri 8 am - 5 pm EST Please allow 1-3 business days for email responses.

How long will it take for my order to arrive?

We ship orders Monday-Friday. Our current processing time is 5-7 business days, with an additional 5-7 business days for delivery. Processing and shipping times may vary due to busy seasons and product launches. Shipping carriers will also transfer items between each other (UPS to USPS, DHL to USPS, etc.), in which this would also cause a delay in arrival. 

While we always strive to ship out orders as quickly as possible, please allow up to 2 weeks for delivery from order date. If you still have not received your order, please email us at orders@cultivatewhatmatters.com and include your name and the order number in the subject line. 

For Domestic Orders we use: 

DHL Expedited Service 

USPS Priority Mail 

UPS Surepost 

UPS Ground 

For International Orders we use: 

DHL USPS First Class International 

USPS Priority International 

UPS Standard (Canada and Mexico) 

UPS Worldwide Expedited (Worldwide) 

INTERNATIONAL ORDERS PLEASE NOTE: Please allow additional processing and delivery time, as these packages will need to go through customs, and shipping times will vary. The customer is responsible for all duties and customs, as these vary from country to country. Please contact your customs office in regards to duties, customs, taxes, etc. Once your order leaves our warehouse, it may take anywhere from 2-8 weeks for your shipment to arrive, depending on where you live and your country's custom's policies.

RETURNS

Return Policy

All sales are final. We do not accept returns. 

Please read all product descriptions carefully and thoroughly before purchasing; should you have a question about an item, contact us at orders@cultivatewhatmatters.com or reach out to us via Live Chat (Mon-Fri 8 am -5 pm EST) and we will gladly answer your questions about a product prior to purchasing. 

Refused shipments are subject to a restocking fee – please contact us for more details.

I received a damaged or broken item…what do I do?

Damaged or broken products must be unused and reported within 2 weeks of delivery to be replaced, free of charge. 

We encourage you to open your packages when you receive them to ensure the quality of each product. 

Please email us at orders@cultivatewhatmatters.com and be sure to include: 

• Your Name 

• Order Number 

• Photos of the damaged product, as well as the shipping container. 

INTERNATIONAL ORDERS: If an item is damaged, your purchase will be refunded, not replaced. Please email us at info@thedailygraceco.com and be sure to include: 

• Your Name 

• Order Number 

• Photos of the damaged product, as well as the shipping container.

POWERSHEETS

What is the difference between PowerSheets and The Season by Season Daily Planner?

We’re so glad you asked! The Season by Season Daily Planner is truly just that – a daily planner! By combining big-picture perspective, gentle reminders of what matters most, and meaningful daily planning pages, the Season by Season planner will help you live well in your current season, one day at a time. This is different from PowerSheets, which walk you through a three-step process to uncover your goals and break them down into action steps throughout the course of a year (or 90-Days if you are using 90-Day PowerSheets!).

PowerSheets are filled to the brim with coaching and motivation to focus on making your goals a reality. The Season by Season Daily Planner is outfitted with daily planning pages to schedule your must-dos and want-to-dos. They can be used independently or together based on your needs!

What is the difference between One-Year PowerSheets and 90-Day PowerSheets?

Great question! Our 90-Day PowerSheets combine the proven goal-setting strategies we’ve honed over the last decade in our signature one-year PowerSheets with new, meaningful weekly planning pages. The smaller, book-bound style helps you get clear on a big-picture vision for your life and make a plan for the next 90 days that moves you toward it! We’ll walk you through pages of prep to coach you along the way. And since 90-Day PowerSheets are undated, you can jump in at any time! We can’t wait to see how your little-by-little progress adds up one season at a time!

I was gifted a set of PowerSheets. Can I still get access to Goal School?

Yes, of course! Any user of PowerSheets has access to Goal School. Email us at orders@cultivatewhatmatters.com, and we'll get an account set up for you!

Can I see the inside pages of PowerSheets?

Of course! You can see the goodness inside on the PowerSheets product page here. We also have lots of great blog posts showcasing the inside pages too!

How do I use PowerSheets?

We love your question here! The short answer is: dig in! As you open your PowerSheets, you’ll find several pages of prep work. These have prompts to help you reflect on what matters most to you. After your prep work, PowerSheets move into 12 months of goal-setting worksheets that make your goals a reality. Plus, we guide you every step of the way!

Every PowerSheets purchaser receives access to Goal School, which is our cultivating coaching platform. In Goal School, we have videos, resources, downloads, and more to help you dig in to your PowerSheets with clarity and focus.

What are PowerSheets?

We are so glad you asked! PowerSheets walk you through a three-step proven process to uncover the right life goals and short-term goals, then move into 12 months of goal-setting worksheets to make your goals a reality—and it's all based on research! There's expert goal coaching on every page, too, to keep you motivated and on track.

Can't wait for you to dive in and cultivate what matters most!

WRITE THE WORD JOURNALS

What Bible translation is Write the Word?

Great question! Write the Word journals are compatible with the Bible translation of your choice (many of our users enjoy looking up and writing out the daily selection from multiple translations!). For the art pages in the journals, we use the NIV translation. If you don't own a Bible, you can try out different translations on BibleGateway.com.Have more Write the Word questions? Take a look at the Write the Word Hub!

What is _______ Write the Word journal about?

Great question! We've broken down each journal and its theme in this blog post to help make your decision process a little easier. You can't go wrong with whatever one you choose!

How do I choose a Write the Word journal?

With our growing collection of Write the Word journals, we've gotten this question more and more (which we're so glad!). We've put together a list of suggestions below: 

For the mama with a new baby: Contentment, Worship, Confidence

For the mama of little ones: Joy, Blank or Choose Your Own, Refresh Your Mind

For the mama of teens: Hope, Renewal, Wisdom

For the mama of young adults: Contentment, Blank or Choose Your Own, Worship

For someone struggling with infertility: Hope, Joy, Renewal

For your kiddos' teacher: The Garden, Joy, Wisdom

For someone brand-new to her faith: Faith, Confidence, Wisdom

For someone diving back into her faith: Renewal, Hope, Faith

For the college student: Worship, Confidence, Refresh Your Mind

For someone experiencing grief: Hope, Worship, Renewal

For someone in a season of transition: Contentment, Joy, Renewal

For a prayer warrior: The Garden, Worship, Blank or Choose Your Own

For your mother-in-law: Joy, The Garden, Wisdom

For your grandmother: Worship, The Garden, Blank or Choose Your Own

For someone struggling with her purpose or calling: Hope, Confidence, Wisdom

For a newlywed: Joy, Blank or Choose Your Own, Confidence

For someone celebrating an anniversary: Joy, Worship, Blank or Choose Your Own

For someone who's always pouring out for others: Renewal, Forgiveness, Confidence


We'd highly recommend reading this blog post for a brief description of each Write the Word journal and its applicable life situations if you'd like to learn more!

How long do Write the Word journals last?

Each journal contains around 75 unique scripture verse selections. If used daily, it lasts a little over 2 months. You can see the exact amount of scripture in your desired volume by taking a look at its listing in the Cultivate Shop!

Why should I write the Word?

Excellent question! Research has shown that when we write something in our own handwriting, our brain begins storing, connecting, and applying the information in deeper ways than if we had read it. By lingering over a small selection of scripture each day, users have told us they're quicker to recall and apply the wisdom of the Bible in their daily lives!

What is a Write the Word journal?

Write the Word Journals are a simple way to get into the Bible each day! Each journal has a theme and contains about 75 unique scripture verse selections that build on that theme. In each two-page spread, you'll have space to write out the day's verses in your own handwriting; to choose a word for the day; and to journal a prayer, what the day's reading is teaching you, thoughts on your day, or whatever else is on your heart.The journals are undated, so you can complete them at your own pace and start anytime! This blog post will walk you through which volumes are great fits for different seasons.Have more Write the Word questions? Take a look at the Write the Word Hub!For more about Write the Word journals and to see our best resources, head to the hub!

Have a question we didn't answer here?

We're happy to help!