Customer Delight Associate

As the Customer Delight Associate, you’ll be one of the first points of contact for our brand. In our fast-paced buying cycles, you’ll be expected to not just meet our customers’ needs, but anticipate them. You’ll be the voice of the customers in every team meeting–sharing customers’ pain points and needs so our team can work to solve them. You will work alongside our Operations Director to manage our fulfillment team, so logistics experience is a plus. You’ll be expected to learn the expectations and desires of our audience in order to best communicate with them. Additionally, our Customer Delight Associate must be capable of independent work and decision-making with our core value always at the top of his or her mind: having a servant’s heart.

Job Description & Responsibilities:

  • Customer service correspondence via social media and email with an enthusiastic and generous voice
  • Problem-solve for customers in innovative ways that continue to WOW them
  • Spearhead brand social conversations, including some in-person events
  • Online shop and fulfillment management
  • Back-end content and marketing support, where needed
  • In-office order shipping, packaging, and management
  • Managing our Amazon presence and customer inquiries

The person most fit for this position:

  • Must be able to commit to 4-5 interviews (including at least one in-person interview)
  • Must be able to work in our Chapel Hill, NC office
  • Must be able to lift at least 50 pounds
  • Has logistics and fulfillment experience
  • Embodies our core values
  • Have a passion for goal-setting
  • Has a knowledge of our brand and a heart for our mission
  • Have extraordinary people skills (email and in-person)
  • Have a joyful spirit and thrives on “situation solving”

Of course, we’re also looking for a team member who is well-spoken, has a great grasp of grammar, is a creative problem-solver, is self-motivated to learn, enjoys goal-setting, is enthusiastic, energetic, and a team player!

Salary is commensurate with experience.

Please note: this is a full-time position based in Chapel Hill, NC. We are not considering remote candidates at this time.

To apply, fill out our application. Application deadline is January 22.


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